BOOKMARK THIS PAGE to your BROWSER

If you experience problems or errors when setting up a Secure SSL/TLS email client, then please use the Non-SSL Settings. If you're setting up an email client and neither method works, try using an alternative email client. Alternatives: Blue Mail, Cleanfox, Gmail, K-9 Mail, Nine, Spark Email.

IMAP SERVER NOTICE: The above information applies to @janssenautogroup.com email addresses. If you are using @janssenford.com, @larnedford.com, @janssencjd.com, etc. Please replace with your matching email URL.

Secure SSL/TLS Settings (Recommended)

  1. Open your email client software / app.
  2. Enter your full company email address and password.
  3. Select IMAP for your account type.
    (DO NOT SELECT POP-3) 
  4. On the final account setup, enter the following information...
    Username - Your company email address.
    Password - The new password to your email address.
    IMAP Server - mail.janssenautogroup.com
    Incoming Server Port - 993
    Outgoing Server Port SMTP - 465
    Security Type - SSL/TLS
    IMAP Path Prefix - Leave blank
  5. Click continue and the email client will check your settings and connect your account.

Non-SSL Settings (NOT Recommended)

  1. Open your email client software / app.
  2. Enter your full company email address and password.
  3. Select IMAP for your account type.
    (DO NOT SELECT POP-3)
  4. On the final account setup, enter the following information...
    Username - Your company email address.
    Password - The new password to your email address.
    IMAP Server - mail.janssenautogroup.com
    Incoming Server Port - 143
    Outgoing Server Port SMTP - 587
    Security Type - None
    IMAP Path Prefix - Leave blank
  5. Click continue and the email client will check your settings and connect your account.

New Email Server

Use ROUNDCUBE to access WEBMAIL.

Please use ROUNDCUBE for your email client when accessing via WEBMAIL server link. Do not use Squirrelmail or Horde.

SET ROUNDCUBE AS YOUR DEFAULT WEBMAIL

TOKEN ERROR

Some users have experienced an odd token error when attempting to login to the new server. The issue is your browser is confused and needs the cache cleared. NOT TO BE CONFUSED WITH COOKIES, DO NOT CLEAR YOUR COOKIES! To clear your browser's cache you will need to go into the settings of your browser.

How to clear cache on GOOGLE CHROME, CLICK HERE.

How to clear cache on MOZILLA FIREFOX, CLICK HERE.

Old Email Server

DISCONNECTED

You can not SEND or RECEIVE new email using the old email server. I'll leave it up until the end of the month, just in-case you need to look something up. The emails from the old server cannot be transferred to the new server.

Security in 2020

INTERNET BROWSERS

DO NOT USE MICROSOFT INTERNET EXPLORER for WEBMAIL E-MAIL! STOP IMMEDIATELY, it's obsolete and not secure. You have other options for web browsers in 2020. Some excellent browsers to use are GOOGLE CHROME and/or MOZILLA FIREFOX. If you prefer Microsoft, you can use their new default browser MICROSOFT EDGE.

MICROSOFT WINDOWS

DO NOT USE MICROSOFT WINDOWS XP, VISTA, or 7 for ANYTHING! STOP IMMEDIATELY, they're obsolete and not secure (Microsoft has ended support... so it's open season for hackers). Please upgrade your computer to WINDOWS 10. If you would like your computer to be fast, powerful, etc. etc. I recommend Intel i7 quad-core processors, 16 GB of RAM, and a SOLID STATE HARD DRIVE of 500 GB or greater. Dell and HP makes machines with these configurations in the low price range.

How To Know Which Version of Windows you're running.
CLICK HERE

My New Password

Once you have filled out the form below, you will receive your new password. The new passwords are much easier to remember than the old server's passwords.

First and Last
I need your personal email address so that I can send you your login email and password.
Which Janssen dealership location are you currently employed?

What About My Contacts?

HOW TO EXPORT YOUR CONTACTS

  1. Log into the OLD EMAIL SERVER with your old password.
  2. Once you are logged into ROUNDCUBE, click the CONTACTS tab at the top of the page.
  3. Next, on the top left corner, you will see an IMPORT and EXPORT button. CLICK EXPORT.
  4. Your internet browser will begin downloading a file named "contacts.vcf".

Congratulations, you have just exported and downloaded your contact list.
Now, let's IMPORT your contacts... follow the directions below.

  1. Log into the NEW EMAIL SERVER with your new password.
  2. Once you are logged into ROUNDCUBE, click the CONTACTS tab at the top of the page.
  3. Next, on the top left corner, you will see an IMPORT and EXPORT button. CLICK IMPORT.
  4. Finally, choose your contacts.vcf file. It's most likely in your Downloads folder.
  5. Click that Import button and you are back in business.

Now that's TEAMWORK! Have a great day.

Android Users: Try Spark Email, watch the video.

PS: Spark is available for iOS (Apple, iPhone) as well.