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RACKSPACE

If your email address is utilizing one of the following URLs:
@janssenautogroup.com, @janssenmotors.com, or @janssengmc.com;
that means you're on the RACKSPACE EMAIL SYSTEM.

The RackSpace email system is a server in connection with DealerOn.

Here are the URLs to access the RackSpace servers:
The username is your email address.

  1. @JanssenAutoGroup.com
    https://webmail.janssenautogroup.com
  2. @JanssenMotors.com
    https://webmail.janssenmotors.com
  3. @JanssenGMC.com
    https://webmail.janssengmc.com

ROUNDCUBE

If your email address is utilizing one of the following URLs:
@janssenford.com, @janssenkoolhonda.com, or @janssencjd.com;
that means you're on the ROUNDCUBE EMAIL SYSTEM.

Please contact Dillon if you are experiencing any issues.

  1. @JanssenFord.com
    https://gator4198.hostgator.com:2096/
  2. @JanssenCJD.com
    https://gator4198.hostgator.com:2096/
  3. @JanssenKoolHonda.com
    https://gator4198.hostgator.com:2096/

"EXPORT" CONTACTS

If you're changing email mailboxes from one provider to another, you can take your contacts / address book with you.

1. Export contacts from GMAIL account...
2. Export contacts from ROUNDCUBE...
3. Export / Import contacts from RACKSPACE...

Apple's iOS Mail App Issues

If you experience problems or errors when setting up a Secure SSL/TLS email client, then please use the Non-SSL Settings. If you're setting up an Apple iOS email client and neither method works, try using an alternative email client.

Alternatives: Gmail App, or Spark Email App.
These apps can be used with your Janssen email address.

ROUNDCUBE ONLY
Secure SSL/TLS Settings (Recommended)

  1. Open your email client software / app.
  2. Enter your full company email address and password.
  3. Select IMAP for your account type.
    (DO NOT SELECT POP-3)
  4. On the final account setup, enter the following information...
    Username - Your company email address.
    Password - The new password to your email address.
    IMAP Server - mail.janssenford.com
    Incoming Server Port - 993
    Outgoing Server Port SMTP - 465
    Security Type - SSL/TLS
    IMAP Path Prefix - Leave blank
  5. Click continue and the email client will check your settings and connect your account.

ROUNDCUBE ONLY
Non-SSL Settings (NOT Recommended)

  1. Open your email client software / app.
  2. Enter your full company email address and password.
  3. Select IMAP for your account type.
    (DO NOT SELECT POP-3) 
  4. On the final account setup, enter the following information...
    Username - Your company email address.
    Password - The new password to your email address.
    IMAP Server - mail.janssenford.com
    Incoming Server Port - 143
    Outgoing Server Port SMTP - 587
    Security Type - None
    IMAP Path Prefix - Leave blank
  5. Click continue and the email client will check your settings and connect your account.

ROUNDCUBE ONLY
Alternative HostGator Mail Client IMAP Settings

Secure SSL/TLS Settings (Recommended)

  1. Open your email client software / app.
  2. Enter your full company email address and password.
  3. Select IMAP for your account type.
    (DO NOT SELECT POP-3)
  4. On the final account setup, enter the following information...
    Username - Your company email address.
    Password - The new password to your email address.
    IMAP Server - gator4198.hostgator.com
    Incoming Server Port - 993
    Outgoing Server Port SMTP - 465
    Security Type - SSL/TLS
    IMAP Path Prefix - Leave blank
  5. Click continue and the email client will check your settings and connect your account.